This is a translation provided for convenience. The French version is the legally binding version.
Last updated: 30 September 2026
These General Terms and Conditions of Sale (GTCS) apply to all sales of products made on the website www.etw-tcg.com, operated by the company EAST TO WEST TCG (a French simplified joint-stock company (SAS) with share capital of €1,000, whose registered office is located at 26 impasse des Chardonnerets, 38550 Auberives-sur-Varèze, registered with the Vienne Trade and Companies Register (RCS) under number 993 676 618). Placing an order implies full and unreserved acceptance of these GTCS.
Products
The products offered (Boxes, cards, accessories and merchandise of the EAST TO WEST TCG brand) are described as accurately as possible. Photographs are provided for illustration purposes only and are not contractually binding. Some products are offered as limited editions and will not necessarily be put back on sale once out of stock.
Prices
Prices are shown in euros (€), including all taxes (VAT included). Delivery charges are shown separately when placing the order and are payable by the customer, unless a promotion states otherwise. EAST TO WEST TCG reserves the right to change its prices at any time; the applicable price is the one displayed at the time the order is confirmed.
Orders
To place an order, the customer selects their items, enters their contact details, chooses their delivery method and proceeds to secure online payment. A confirmation e-mail summarising the order is sent automatically once payment has been validated.
EAST TO WEST TCG reserves the right to refuse or cancel any order in the event of a dispute relating to a previous payment or for any other legitimate reason.
Payment
Payment is made online, securely, by bank card (Visa, Mastercard, American Express) or any other payment method available on the website. Transactions are encrypted using the SSL/TLS protocol. EAST TO WEST TCG does not store any banking data. Payment is due immediately upon ordering.
Delivery
Orders are shipped to France, Belgium, Luxembourg, Monaco, Germany, Spain, Italy and the Netherlands.
Processing time: orders are shipped within 24 to 48 hours (working days).
Delivery time: 3 to 5 working days to a pickup point (Chrono Shop2Shop or Mondial Relay; Chronopost Relais Europe or Mondial Relay in Germany, Spain, Italy and the Netherlands), 2 working days for home delivery (UPS; Chronopost in Monaco), after shipment.
Delivery charges: pickup point delivery is free for orders of €250 or more in all these countries. Below €250:
- France: pickup point €4.99, home delivery €11.99;
- Monaco: pickup point €4.99, home delivery €14.99;
- Belgium and Luxembourg: pickup point €5.99, home delivery €14.99;
- Germany, Spain and Italy: pickup point €9.90, home delivery €19.90;
- Netherlands: pickup point €9.90.
Home delivery remains chargeable above €250.
Orders including a pre-order: if an order contains both a pre-order and in-stock products, it is sent in two shipments: the in-stock products within 24 to 48 hours, and the pre-order on its release date.
If a parcel is damaged or a product is missing on receipt, the customer must record their reservations with the carrier and contact EAST TO WEST TCG within 48 hours of receipt at: contact@etw-tcg.com
Right of withdrawal
In accordance with Articles L.221-18 et seq. of the French Consumer Code (Code de la consommation), the consumer has a period of 14 calendar days from receipt of the products to exercise their right of withdrawal, without having to give any reason for their decision.
To exercise this right, the customer must notify their decision by e-mail to contact@etw-tcg.com or by post, then return the products in their original condition (undamaged, unopened and not resealed) within 14 days of this notification. Return costs are borne by the customer.
The refund will be made within 14 days of receipt of the returned products, using the same payment method as the one used for the order.
Exceptions to the right of withdrawal:
Products made to the customer's specifications (personalisation)
Products unsealed after delivery that cannot be returned
WITHDRAWAL FORM
Please complete and return this form only if you wish to withdraw from the contract:
To: EAST TO WEST TCG – contact@etw-tcg.com
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*): ______________________
Name of consumer(s): ______________________
Address: ______________________
Signature (if sent on paper): ______________________
Date: ______________________
(*) Delete as appropriate.
Legal guarantees
All products sold by EAST TO WEST TCG benefit from the following legal guarantees:
Legal guarantee of conformity (Art. L.217-4 et seq. of the French Consumer Code): 2 years from delivery
Guarantee against hidden defects (Art. 1641 et seq. of the French Civil Code)
In the event of a lack of conformity, the customer may request repair or replacement of the product or, if neither is possible, a refund.
Intellectual property
The EAST TO WEST TCG trademark, logos, designs and visual elements of the products are the exclusive property of EAST TO WEST TCG and are protected by intellectual property law. Any unauthorised reproduction constitutes infringement (counterfeiting).
Liability
EAST TO WEST TCG cannot be held liable for any damage resulting from improper use of the purchased product. In any event, the liability of EAST TO WEST TCG is limited to the amount of the order concerned.
Mediation and dispute resolution
These GTCS are governed by French law. In the event of a dispute, the parties undertake to seek an amicable solution before taking any legal action.
In accordance with the French Consumer Code, the customer may use the services of a consumer mediator free of charge.
Failing an amicable resolution, any dispute will be submitted to the competent courts within the jurisdiction of the registered office of EAST TO WEST TCG (Vienne).