This is a translation provided for convenience. The French version is the legally binding version.
Delivery
Orders are shipped to France, Belgium, Luxembourg, Monaco, Germany, Spain, Italy and the Netherlands.
Processing time: orders are shipped within 24 to 48 hours (working days).
Delivery time: 3 to 5 working days to a pickup point (Chrono Shop2Shop or Mondial Relay; Chronopost Relais Europe or Mondial Relay in Germany, Spain, Italy and the Netherlands), 2 working days for home delivery (UPS; Chronopost in Monaco), after shipment.
Delivery charges: pickup point delivery is free for orders of €250 or more in all these countries. Below €250:
- France: pickup point €4.99, home delivery €11.99;
- Monaco: pickup point €4.99, home delivery €14.99;
- Belgium and Luxembourg: pickup point €5.99, home delivery €14.99;
- Germany, Spain and Italy: pickup point €9.90, home delivery €19.90;
- Netherlands: pickup point €9.90.
Home delivery remains chargeable above €250.
Orders including a pre-order: if an order contains both a pre-order and in-stock products, it is sent in two shipments: the in-stock products within 24 to 48 hours, and the pre-order on its release date.
If a parcel is damaged or a product is missing on receipt, the customer must record their reservations with the carrier and contact EAST TO WEST TCG within 48 hours of receipt at: contact@etw-tcg.com